Privacy Policy

1. Introduction

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our website.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our website.

• Contact and account information — name, company name, email address, phone number, and any details submitted through our contact or quote request forms.
• Inquiry details — the products, specifications, or industries you mention when requesting information or a quote.
• Usage and device data — IP address, browser type, pages visited, and referring URLs, collected automatically via cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes or samples
• Source, verify, and coordinate materials with suppliers on your behalf
• Improve our website, services, and customer communications
• Comply with legal, regulatory, and safety documentation requirements

4. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings; disabling cookies may affect some site functionality.

5. How We Share Information

We do not sell your personal information. We may share information with:

• Verified suppliers and logistics partners, solely to fulfill your sourcing request
• Service providers who support our website, email, and business operations, under confidentiality obligations
• Authorities, where required to comply with applicable law, regulation, or legal process

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. To exercise any of these rights, contact us using the details below.

9. International Data Transfers

As a global sourcing partner, we may transfer, store, and process information in countries other than your own. Where required, we take steps to ensure such transfers comply with applicable data protection laws.

10. Children's Privacy

Our website and services are intended for business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@innovationcore.co.ke or visit our Contact page.